Remote support glasses
Expert eyes.
Hands-free repairs.
Bring global expertise and AI guidance
into the technician’s field of view.
Expert support, wherever you work
Put expert support right where the work happens. MOUSE remote support glasses connect technicians in the field with a support representative anywhere in the world, sharing a live view of the equipment, the part and the malfunction. The remote expert sees what the technician sees, sends diagrams, technical materials and repair instructions, and guides each step in real time. With voice communication and guidance in view, the technician keeps both hands free to inspect, adjust and repair—bringing specialist knowledge to the job without waiting for an expert to arrive.
AI guidance in your field of view
Built-in AI computer vision adds another layer of support: the glasses can identify the part in view and use the technician’s spoken description of the symptoms to guide troubleshooting and repair. From recognizing a component to following the next instruction, assistance stays close to the task.
Built for secure military networks
For defense applications, the solution can be configured to connect through a secure military phone network, enabling the transmission and reception of classified information within an approved deployment and the network’s security requirements. Bring connected expertise to your field teams.
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Where it fits in your training
After qualification, your technicians keep expert support at the equipment.